This information sheet explains the voluntary cancellation right that TS Immigration Consultancy Limited offers to individual clients who engage us remotely (for example, by email or video call). Although this right is not required by Hong Kong law, we offer it as a matter of good practice to give you peace of mind when instructing us.

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You are an individual client for these purposes if you are instructing us for reasons which are wholly or mainly outside any trade, business or profession you carry on.

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Your right to cancel

You have the right to cancel your contract with TS Immigration Consultancy Limited within 14 days (called the cooling-off period), without having to give any reason. The 14-day cooling-off period will run from the date when we entered into a contract with you. This will usually be the date that you receive our engagement letter. Please contact us if you are unsure when the cooling-off period expires in your matter.

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If you want to cancel your contract during the cooling-off period, you need to tell us in a clear statement (for example, by email or a letter sent by post). You can use the cancellation form below, but you can also send your own letter or email. Please use the contact details you have been given for the person with day-to-day conduct of your matter. If you cannot reach them, please contact client@tsimmigrationhk.com.

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After 14 days you will no longer have any right to cancel your contract with us without paying us anything, and our normal terms of business and charges will apply.

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What happens when you cancel

If you cancel your contract within the cooling-off period, our obligations under our agreement with you (set out in our engagement letter and terms of business) will immediately end and we will stop work on your matter. This could have an impact on your legal matter.

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Unless you have instructed us to start work before the cooling-off period expires (in which case you must pay us for work done before you cancel) we will refund all payments received from you without undue delay, and no later than 14 days after we receive your notice to cancel your contract with us. We will refund you using the same method of payment as you used to initially pay us, unless you have expressly agreed with us otherwise. Whatever method we use to repay you we will ensure that you do not incur fees as a result.

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What happens if you ask us to start work during the cooling-off period

​If you ask us to start work on your matter during the cooling-off period, then you will have to pay us for any work we do up until you cancel. Work which we start at your request during the cancellation period cannot be cancelled once completed, even if the cancellation period is still running. Relevant requests may be made via your signing and returning our engagement letter or another method.

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Notice to cancel your contract

​This sheet is a form which you can use to let us know if you want to cancel.​ Only sign this sheet if you want to cancel your contract with us and want us to stop work on your matter.